About us

About us (SCORE)

The concept of SME Competitiveness Rating for Enhancement (SCORE), a diagnostic tool used to rate and enhance competitiveness of SMEs based on their performance and capabilities, was first developed and introduced in 2007. The initial pilot was undertaken for companies in the manufacturing sector to gauge on the effectiveness of the grants companies received to improve their business performance. Since then, the SCORE process was accepted by various sub-sectors in Malaysia as it provides a gauge to measure the competitiveness and capabilities of companies at firm level. SCORE has also been used as a tool for business matching purposes for better market access as well as initial indicator for purposes of access to finance. 


Objective of SCORE

  • Acquire baseline data on SMEs
  • Evaluate and track SMEs capabilities and performance
  • Facilitate linkages of potential SMEs to large companies, government-linked companies (GLC) and hypermarkets
  • Link export-ready companies to MATRADE and MIDA
  • To ensure better fund utilisation and focus resources


Benefits of SCORE

  • Addressing weaknesses of SMEs with more focused approach and provide integrated, hand-holding assistance to SMEs;
  • Facilitating linkages of potential SMEs with large companies, MNCs, retailers; and
  • Assisting SMEs in a better coordinated and structured form as SME Corp. Malaysia can concentrate on improving the capacity building of 3-Star companies and below, while the 4 and 5-Star companies can be groomed and launches into international market.


What is SCORE? 

SCORE is a diagnostic tool which assigns star ratings to indicate the performance level of SMEs based on a seven assessment criteria such as financial strength, business performance, human resource, technology acquisition and adoption, certification and market presence.


SME Characteristics
Assistance Given

0-2 Star 

Very basic with manual/semi-automated processes

Integrated, hand-holding assistance

3 Star

Semi to fully automated
Able to implement quality system
Undertakes product and process improvements
Intellectual Property registered
Ready for export compliance certificationRecommend measures for improvements

 Development Programmes

4 Star

Fully automated
Invest in process /product/improvements
Most likely exporting
Certification for export

Link with LSIs / MNCs / MATRADE

5 Star

High level of automated
Good branding / packaging
Currently exports with compliance to export requirements

Link with LSIs / MNCs / MATRADE



Understanding SCORE

There are currently 7 types of SCORE Model (inclusive of one M-CORE Model for micro-enterprises) to cater for local industries in Malaysia.



1. Manufacturing & Manufacturing Related Services (MRS) Model

1. Manufacturing & Manufacturing Related Services (MRS) Model

The activities in the manufacturing section involve the transformation of materials into new products. Their output is a new product. However, the definition of what constitutes a new product can be somewhat subjective.

The MRS model can be applied but not limited to the following activities:

Manufacturing Related Services (MRS) can be defined as activities or services, other than manufacturing activities, that are performed to support or complement the manufacturing activities with a view to the use, sell, transport, delivery or disposal of the manufactured products. They include all the upstream and downstream activities in the manufacturing value chain.

The MRS model can also be applied but not limited to the following manufacturing related services related activities:

Engineering support services

  • metal castings
  • metal forging
  • metal surface treatment/finishing
  • machining
  • moulds, tools and dies
  • power metallurgical parts
  • heat treatment
  • mould texturing
  • metal stamping
  • galvanizing, shearing or slitting of metal sheets or related engineering services
  • servicing and upgrading of machinery and equipment
  • Integrated central utility facilities
  • Irradiation services
  • Gas sterilization services
  • Total chemical management system
  • Calibration and testing

Note: This list may be expanded to include other related activities that may be identified from time to time

2. Manufacturing and Maintenance, Repair & Overhaul (MRO) Model

2. Manufacturing and Maintenance, Repair & Overhaul (MRO) Model

(Collaboration with Minister Of Defense Malaysia)

SME Corp. Malaysia in collaboration with Ministry of Defence (MINDEF) developed the SCORE models for the Maintenance, Repair and Overhaul (MRO).

This model encompasses all activities which have the objective of retaining or restoring an item in or to a state in which it can perform its required function. The actions include the combination of all technical and corresponding administrative, managerial, and supervision actions. It also includes performing routine actions which keeps the device in working order (known as scheduled maintenance) or prevents trouble from arising (preventive maintenance).

Any businesses that engage the activities such as maintenance, repair and overhaul under one roof could also be included.

3. Construction Model

3. Construction Model

(Collaboration with Construction Industry Development Board Malaysia)

This section includes general construction and specialized construction activities for buildings and civil engineering works. It includes new work, repair, additions and alterations, the erection of prefabricated buildings or structures on the site and also construction of a temporary nature.

General construction is the construction of:

  • entire dwellings
  • stores and other public and utility buildings
  • farm buildings
  • construction of civil engineering works such as motorways, streets, bridges, tunnels, railways, airfields, harbours and other water projects, irrigation systems, sewerage systems, industrial facilities, pipelines and electric lines, sports facilities, etc.

Also included is the repair of buildings and engineering works.

4. Professional Services Model

4. Professional Services Model

The sub-sectors or fields covered by this model include:

  • Architecture
  • Landscape Architecture
  • Engineering (Civil, Mechanical, Waste Management, Structural, Electrical)
  • Interior design
  • Valuation and Property Consultancy
  • Surveying
  • Town Planning
  • Oil and Gas
  • Project Management

5. Retail & Distributive Trade Model

5. Retail & Distributive Trade Model

(Collaboration with Perbadanan Usahawan Nasional Berhad)

This section includes wholesale and retail sale of any type of goods and the rendering of services incidental to the sale of these goods. Wholesaling and retailing are the final steps in the distribution of goods.

6. Information & Communication Technology (ICT) Model

6. Information & Communication Technology (ICT) Model

(Collaboration with Multimedia Development Corporation)

The activities (industries) in the ICT sector can be grouped into ICT manufacturing industries, ICT trade industries and ICT service industries.

Areas covered by the Information and Communication Technology (ICT) Model include the following activities :

  • Creating, enhancing and storing information products in media that allows for their dissemination;
  • Transmitting information products using analogue and digital signals (via electronic, wireless, optical and other means);
  • Providing transmission services and/or operating the infrastructure to enable the transmission and storage of information and information products.
  • Providing specialized computer services such as programming and systems design services, graphic design services and advertising services, as well as gathering, tabulating and presenting marketing and opinion data.

More detailed explanation of the economic activities under Information and Communication Technology (ICT) can be found in Section J of the Malaysia Standard Industrial Classification (MSIC) 2008 Ver. 1.0

7. Micro-Enterprise Competitiveness Rating for Enhancement (M-CORE)

7. Micro-Enterprise Competitiveness Rating for Enhancement (M-CORE)

To cater for the specific needs of micro enterprises, SME Corp. Malaysia in 2010 developed an assessment tool called Micro Enterprise Competitiveness Rating for Enhancement (M-CORE). A simplified version of SCORE, M-CORE emphasis identifying the performance of micro enterprises in four areas:

  • Business performance
  • Financial capability
  • Operation
  • Management

The aim is to assist SMEs in achieving a higher level of performance.

Complete your SCORE application



The concept of SME Competitiveness Rating for Enhancement (SCORE), a diagnostic tool used to rate and enhance competitiveness of SMEs based on their performance and capabilities, was first developed and introduced in 2007.

Success Stories

Get in touch

SME Corporation Malaysia
Level 4, SME 1, Block B, Platinum Sentral
Jalan Stesen Sentral 2
Kuala Lumpur Sentral
50470 Kuala Lumpur

Phone: 1300 30 6000
Fax: 03-2775 6001


Connect with us

Sign up to our newsletter: